Returns and refunds

To provide you with a more worry-free shopping experience, we have established the following return and refund policy. Please read it carefully before purchasing.

📦 Return Request Time

We support submitting return requests within 30 days of receiving the goods.

To request a return, please contact us via customer service email and provide:

Order Number
Recipient’s Name
Product Photo
Description of the Problem

✅ Acceptable Returns

Returns or refunds are possible in the following situations:

The product has obvious quality issues.
The wrong product was received.
The product was severely damaged during shipping.
The product does not match the order information.

⚠️ Unsupported Returns

Returns may not be possible in the following situations:

The product has been damaged by the customer.
The product shows obvious signs of use.
The return application period has expired.
The wrong model or specification was selected due to personal reasons.
The product has been disassembled or modified without authorization.

🚨 Clearance Item Special Notes

Due to continuous losses, the merchant has decided to conduct a clearance sale.

Currently, some items are part of a limited-time clearance inventory:

Limited quantities of some items.
Some models are available while supplies last.
Clearance item prices may be lower than normal market prices.

We will still strive to ensure product quality and after-sales service.

💳 Refund Processing Time

Orders eligible for a refund:

Refunds are typically processed within 3 days of approval.

Actual arrival time may vary depending on the payment institution.

Refunds will be returned to your original payment account.

📮 Return Shipping Instructions

For returns due to product quality issues, we will assist with processing based on the specific circumstances. For returns not due to quality issues, return shipping costs may be borne by the customer.

Please do not return goods without confirmation.

Return Address: 304 E 23rd St N, Newton, IA 50208

Due to continuous losses and rising operating costs in recent years, the merchant has decided to clear out existing inventory at a loss. Most products on the website are currently being sold at a limited quantity below the original planned price. Once the inventory is sold out, some product lines will not be restocked.