FAQ Page

🛒 1. Why are the prices so heavily discounted?

⚠️ Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss.

Currently, some mountain bikes and cycling gear on the website are undergoing a phased clearance sale. Some items have limited stock and may not be restocked after they are sold out.

📍 2. How do I check my shipping information?

After your order is shipped, you will receive an email notification containing shipping tracking information.

You can also contact customer service for assistance in checking your order status.

💳 3. What payment methods are supported?

We support secure third-party payment methods, including:

Visa
MasterCard
American Express

All payments are processed through an encrypted system.

🔄 4. Can I apply for a return or refund?

Yes.
If the item meets the return conditions, you can contact customer service within the specified time to apply for a return and refund.

Goods must meet the following conditions:

No human-caused damage
Does not affect resale
Submit an application within the return period

⚠️ 5. Will clearance items be restocked?

Some clearance items are limited stock:

Some models are sold out while supplies last
Some models may not be restocked
Product prices may be adjusted in real time according to inventory

We recommend you place your order as soon as possible.

🛠️ 6. Do I need to assemble the bicycle myself?

For transportation safety reasons, some models may be partially disassembled in the packaging.

Usually, only simple installation of the handlebars, front wheel, or pedals is required.

Due to continuous losses and rising operating costs in recent years, the merchant has decided to clear out existing inventory at a loss. Most products on the website are currently being sold at a limited time below the original planned price. Once the inventory is sold out, some product lines will not be restocked.